Identify the user's manager by going to Okta

Inform the manager that a team member has requested an account recovery action that requires a video verification call and send them this number (GENERATING) over slack along with time slots for a video call based on the user's provided availability

Schedule a zoom meeting or create a meeting on demnand and first invite only the manager into the zoom call.

Have the manager read the code provided to them in step (2) and type it in this box. If a new code has since been generated, please provide that over Slack

Ask the manager to come up with a couple of questions about recent work that they have observed (this will be verified once the user is invited into the call). For example:

• When did we last have our 1 on 1?
• What are some of the current projects you are working on?

Now invite on the user into a zoom call

Have the manager ask the agreed upon questions of the user